Payment

When is the payment deducted?

When you place an order, your payment card will be validated and you will then receive an email confirming receipt of your order. Payment is only made when we have dispatched your order from our warehouse. If your card is not accepted, the payment will not go through and you will be notified immediately that the payment failed. Note that some card issuers will keep the money for the corresponding purchase amount even if the payment is unauthorized, this means that you will not be able to access the money for a short time. When an item is sold out, some card issuers will hold the money according to the requested purchase amount, so you will not be able to access the money for a short period of time. Depending on the card issuer, the amount can be reserved for up to 30 days Orders paid with a gift card or voucher/discount code are paid with these upon return.

Delivery

How long is the delivery time?

We will start packing your order as soon as we receive your order. The delivery time is 3-4 working days for all packages with delivery in Germany. For deliveries outside Germany, the delivery time is 1-2 weeks.

I see that a certain item is on back order - when can it be delivered?

You are welcome to send an e-mail to our customer service@bychristina.com or call +4570270044, where we will give you a time horizon for delivery.

What shipping methods can I choose?

We ship with GLS. You can choose whether you want to collect your parcel from the nearest parcel shop - privately at home or at work. The delivery time is 3-4 working days.

Can I change the shipping method?

Once you have received your invoice by mail, it is not possible to cancel or change your order.

Where does CHRISTINA deliver?

Christina delivers free of charge to all addresses. If you want to deliver to a country other than Germany, the price for delivery within the EU is €10. The price for delivery outside the EU is €15.

Can I track my order?

When your package has been dispatched by us, you will receive an email from GLS with your tracking number, however it may take a few hours before you can track your package. It must first be registered with GLS.

I have not received my package, what can I do?

If you have not received your package within the specified delivery time, please contact us at kundenservice@bychristina.com. Then we will be happy to help you find your package.

Can I cancel my order?

none In order to deliver your order as quickly as possible, we start the processes immediately after placing the order. If you no longer want your order, you must return your package to us upon receipt

Can I change an order after it has been placed?

No Unfortunately not. In our endeavor to ensure the fastest possible delivery, the processes are started immediately with the order. This means that we cannot change any information or products once you have placed your order.

Return and exchange

Can I return an item purchased online to a physical store?

No, it is not possible to exchange/return an item purchased on www.bychristina.com in a store. They must be replaced on bychristina.com.

Can I exchange an item for a different size?

If you wish to exchange an item for a different size, you must place a new order and return the item(s) you wish to exchange. The item will be returned in its original packaging. If you need help, you are welcome to contact customer service on +4570270044.

I want to return my online order, but I don't want to use your return. Is that okay?

We recommend that you use the GLS return label that we sent you with your invoice. If you return an item without using our return agreement, you are responsible if your package is lost or damaged before it reaches us Your package must be sent to the following address: CHRISTINA - Cypresvej 8-10- 7400 Herning, Denmark

My jewelery has been received but it is damaged/defective. What should I do?

Please contact our customer service as soon as possible within 14 days on phone number + 4570270044 (Monday - Friday 8:00 a.m. - 2:00 p.m.) or send us an e-mail to kundenservice@bychristina.com

I have received the wrong item / or an item is missing. What should I do?

Please contact our customer service on phone number + 4570270044 (Monday - Friday from 8 am to 2 pm) or send us an email to kundeservice@bychristina.com and we will be ready to correct the error.

I have not received my order, what should I do?

If you have not received your order within the delivery time specified by us, please contact our customer service on telephone number +4570270044 (Monday - Friday 8:00 a.m. to 2:00 p.m.) or send us an e-mail to customerservice@bychristina. com and we will be ready to fix the error.

The price of the item I purchased has changed since I received it. Can I get a refund?

Our prices are subject to change in accordance with trends, inventory and demand from our customers. Therefore, we cannot make a refund. According to the legislation in Denmark, you have the right to cancel your purchase and get a full refund. We offer this within 30 days of receiving the order.

How long will it take to get my refund?

When we receive your return package, we will process your refund and you will receive an email notifying you that the return has been approved. You will hear from us within 2-5 business days from the day we received your returned item. Please note that depending on your bank, it may take up to 10 days to receive your refund. We will refund the credit card used for the original purchase.

How do I know that CHRISTINA has received my returned package?

You will receive an e-mail informing you that the item has been received and the money has been refunded. Be sure to keep your delivery note.